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Investiva.com is a specialized trading platform offering CFD trading through its MarketFlow aspect and cryptocurrency investment opportunities via CryptoVault, a crypto investment fund. Our platform caters to various asset classes, including CFDs, ETFs, stocks, indices, commodities, and FX pairs. Dedicated to facilitating financial freedom, we provide a safe and dynamic trading environment, accommodating both traditional asset trading and innovative crypto investment solutions for our diverse clientele.

Initially a Crypto fund with an impressive track record, we now also support CFD trading across a diverse range of asset classes such as ETFs, stocks, indices, commodities, foreign exchange pairs, and cryptocurrencies, offering a comprehensive trading experience.

Investiva prioritizes the safety and security of its users' data and funds. We employ segregated accounts to secure client funds, SSL encryption for data protection, GDPR compliance for privacy, and offer two-factor authentication for enhanced account security.

We follow ESMA’s MiFID II guidelines to ensure the protection of our clients while trading on our platform. We seek regulated status in regions such as the European Economic Area (EEA) and Australia. Our technological and financial partners are regulated entities ensuring the safety of your information and funds.

Yes, the funds you deposit with Investiva are safe. We use segregated accounts, which means client funds are kept separate from the company's operational funds. This segregation ensures that your money is protected and cannot be used for any purpose other than your trading activities. This is part of our commitment to client security and regulatory compliance.

At Investiva, the safety of your funds is our top priority. We have implemented a bank guarantee through partnerships with Tier 1 banks across Europe. This ensures that in the unlikely event of Investiva defaulting, your funds are protected up to 85,000 EUR. Additionally, your funds are held in segregated accounts, entirely separate from our company funds, to prevent misuse and provide extra security.

Should Investiva face financial difficulties or default, our bank guarantees kick in to protect your investments. Each client's funds are safeguarded up to 85,000 EUR, meaning you can recover your investments up to this amount. This protection is a part of our commitment to secure trading and investment on our platform.

Investiva partners with several Tier 1 banks across Europe, all of which are known for their stability and robust financial standing. These partnerships help ensure that your funds are securely held and are available for protection in case of any financial issues with our platform.

You can create an account by visiting our website and clicking the 'Sign Up' or ‘Open Account’ option. Follow the instructions provided to complete the registration process.

Our negative balance protection protects you from losing more than your deposited funds in your trading account.

Yes, Investiva offers a Demo account option for users to practice trading without financial risk.

Investiva offers various account types, including retail and sophisticated investor accounts. Sophisticated investors can become eligible for a Pro account. Visit Investiva's Trading Accounts page for more details.

Update your personal information through your User Area's 'Account Settings’. Some fields can only be updated through our Support team.

Profit and loss are calculated based on the difference between your trades' opening and closing prices, factoring in any applicable fees and spreads.

Trading on the platform, Investiva’s MarketFlow, involves selecting your desired financial instrument, setting your trade parameters (like volume, stop loss, take profit), and executing the trade.

Once inside the platform, you can find a detailed dashboard that gives you an eagle view of the numbers behind your trading activity. You can also download an account statement at any given time.

Position values are calculated based on current market prices, the size of your position, and any applicable leverage.

Trading hours vary by market and are detailed through the tooltip next to each asset on our platform.

We offer various leverage options and competitive spreads. Specific details can be found on our 'Trading Accounts' page.

You can update and list phone numbers through support or your dedicated team, if applicable. Choose which number you want to receive calls on.

Open additional accounts to test different strategies or separate personal and corporate funds. This can be done through our platform.

Your account's base currency can be EUR, GBP, or USD. Once active, the base currency cannot be changed.

While we don't offer tax advice, you can download statements directly from the trading platform for personal record-keeping and tax purposes.

The maximum number of positions and orders you can have at Investiva varies based on the asset class and prevailing market conditions. This approach allows Investiva to adapt to different trading environments and asset behaviors.

Investiva allows news trading and scalping, provided these strategies are not abused. Hedging is also permitted. These practices align with the firm's commitment to offering flexible trading strategies to its clients while maintaining fair trading conditions.

For detailed information on accepted deposit methods, please refer to our 'Deposits and Withdrawal' page. We support a variety of payment options to cater to our diverse clientele.

You can withdraw funds by accessing your account's 'Withdrawal' section. Follow the instructions provided to complete the withdrawal process. For any assistance, our support team is available to guide you.

the time to receive funds after a withdrawal request depends on the method used. For traditional bank transfers, it can take a few business days. However, the process is usually quicker for crypto withdrawals, often taking just several minutes. The exact time frame can vary based on external factors and banking processes. Please refer to our withdrawal policies or contact our customer support for more precise information.

Yes, you can withdraw money from Investiva even if you have open positions as long as the remaining balance covers any margin requirements.

We do not charge any fees for deposits. Most methods are free for withdrawals, but some options might incur a fee.

Generally, you can withdraw funds from your Investiva account whenever you want, subject to account and margin requirements.

We have set minimum amounts for both deposits and withdrawals, which can vary depending on the method used.

Transferring funds directly from your account to another client’s trading account is not standard practice. Such transfers typically need to go through a formal withdrawal and deposit process.

When you've used multiple payment methods for deposits, withdrawals are usually processed back to the same methods, often in the order of the deposits made, up to the deposited amounts.

If you face any technical difficulties, please contact our support team immediately. You can reach us via email, live chat, or phone. Our team is dedicated to resolving your issues promptly.

To change your password, navigate to the 'Security' tab under the 'Account Settings' section in the User Area. Can’t remember your password? Use the ‘forgot password’ link on the login page to reset it.

We employ two-factor authentication (2FA) as an added layer of security to protect your account. This ensures that only you have access to your account and funds.

If you suspect your account has been compromised, immediately contact our support team and change your account credentials. Learn more about protecting your account on our Account Security page.

Investiva fully complies with the General Data Protection Regulation (GDPR), ensuring the utmost privacy and protection of our client's personal information.

Due to regulatory constraints, we do not accept US clients.

We safeguard your personal information using advanced encryption and strict data protection measures. Our commitment to privacy includes adhering to legal standards and protecting your data from unauthorized access. For detailed insights into our privacy practices, please refer to our privacy policy.

This usually includes proof of identity (like a passport or national ID) and proof of residence (such as a utility bill or bank statement). The exact requirements might vary, so it's advisable to consult Investiva's guidelines for the most accurate details or to contact support. Our guidelines can be found under the KYC section in the User Area.

To verify your account, upload the necessary documents in the User Area. Accepted documents for verification purposes will be listed there.

Your feedback is invaluable to us. Please contact our support team via email or the contact form available on our website to share your suggestions or feedback.